A letter to Trump with millions of signatures is updating live

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The world has a message for Donald Trump. 

Social activist site Avaaz posted an open letter to the U.S. president calling out his Muslim ban and other immigration policies. More than 4.5 million people from countries all over the world had signed the letter as of Tuesday afternoon. The goal is to reach 5 million.

Signatures are coming in live from Egypt, Spain, South Africa, Brazil, New Zealand, Canada, the United States and beyond. A tracker is making it easy to see the online signatures as they come in from all over. Read more…

More about Muslim Ban, Donald Trump, Social Media, Politics, and Social Good

Social video app Beme shuts down today

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Casey Neistat When CNN picked up Casey Neistat’s Beme back in November of last year, it announced that the social video sharing app would go the way of the dodo by the end of January 2017. Now here we sit, mere hours away from the second month of the year, and lo and behold, the app is shutting down today. Those who got in on the action during Beme’s relatively short run as a standalone will… Read More

New in the Colossal Shop: Calamityware Mugs

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Retired graphic designer Don Moyer has found a delightful second career illustrating and designing a line of charmingly calamitous products to help you keep your woes in perspective. The Calamityware Mug Set, newly available in The Colossal Shop, features four identical mugs glazed with Don’s illustrations. Riffing on traditional Blue Willow porcelain patterns, the Calamityware mugs slyly integrate some unlikely and unwelcome visitors. Watch out for UFOs, a zombie poodle, aggressive pterodactyls, and, perhaps most fearful of all, the Unpleasant Blob Creature. Each porcelain mug holds 12 ounces and is made at the award-winning Kristoff Porcelain workshop in Poland. The set includes four mugs because as we all know, misery loves company.

Snapchat now lets you make QR Snapcodes that open websites

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Snapchat Snapcodes Facebook gave businesses the Like button connected to their Page, and now Snapchat is giving websites their own QR Snapcodes. With today’s iOS update and Android beta, users can create a unique Snapcode for a website, which will open inside Snapchat when they scan it with the app’s camera. This could create a powerful way for businesses and other sites to promote themselves… Read More

3 Ways to Better Support Marketing Decisions with Data

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It’s often said that marketing is both an art and a science. The science side is increasingly in the spotlight as companies use data to optimize the customer experience at every touchpoint. But, ensuring that insights surfaced from that data lead to action requires the arts of communication and collaboration.

Highly data-driven organizations are three times more likely than others to report significant improvement in decision-making.1 Yet, 62% of executives still rely more on experience than data to make their decisions.2 When the stakes are high, decision-makers need information they can trust, easily consume, and understand.

Below are three ways marketing organizations can take action on their data to better support decisions:

1. Organize
Whether you have trouble connecting teams or data sources, silos can prevent your marketing organization from reaching current and potential customers. Data silos prevent you from gaining a holistic view of the customer journey. Organizational silos slow down the flow of information and ideas. What’s more, organizational silos are the number one barrier to improving customer experience.3

Outline a data strategy to organize and integrate information sources so you have the complete picture to your customers’ journeys. Collaboration and communication between departments is also key. Better yet, make sure marketers and analysts all have access to the same data sets and technology.

2. Visualize
Good data storytelling means making data easy to process. By taking the time to visualize your data, you’ll be able to tell a compelling story at a glance.

The goal of a revenue chart, heat map, or bar graph should be to simplify a complicated idea or communicate a body of information in seconds. Tools can help make data quickly actionable by taking multiple data sources and turning them into interactive reports and dashboards. Focus on reducing misinterpretations of your data and making it easy for decision makers to act.

3. Share
If the data can’t be understood, its insights cannot be acted on. But just as important, if the data and ideas are not shared with the right people at the right time, decision makers can’t fully leverage the power of marketing data.

“Real-time data is critically important. Otherwise, business leaders may be making decisions off data that is no longer relevant. The business landscape changes so quickly, and stale data may inadvertently lead to the wrong decision,” says Suzanne Mumford, head of marketing for the Google Analytics 360 Suite.

Look for solutions that offer data visualization and built-in collaboration capabilities so you can start practicing all three steps right away:

The companies that shine at optimizing the customer experience go beyond analytics and measurement. The whole organization collaborates in order to connect the data dots and communicate the meaning and impact of insights surfaced. Leading marketing organizations build a culture of growth — one that uses data, testing, and optimization to improve the customer experience every day — and share insights in ways that everyone across the organization can understand and act on. 

Download “Measuring Marketing Insights,” a collection of Harvard Business Review articles, to learn more about how to turn data into action.

A version of this article first appeared as sponsor content on HBR.org in August 2016.

1 PwC’s Global Data and Analytics Survey, Big Decisions™, Base: 1,135 senior executives, Global, May 2016 
2 PwC’s Global Data and Analytics Survey, Big Decisions™, Base: 2,106 senior executives, Global, May 2016 
3 Harvard Business Review Analytic Services, «Marketing in the Driver’s Seat: Using Analytics to Create Customer Value,» 2015.

Facebook launches a marketing mix modeling portal for comparing Facebook ads to TV, print & more

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facebook-video-money Facebook today announced a laundry list of updates regarding its measurement partnership program, including expanded partnerships with Nielsen and comScore, and the addition of a new partner, DoubleVerify. The company also offered details on the status of current integrations, and the launch of a new online portal to help marketers see how their Facebook ads perform, in comparison with… Read More

LEGO Life is a new social network where kids can share their creations

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picture6 Club Penguin may be shutting down, but there’s a new social network for kids arriving today from LEGO. The company known for its physical blocks and building sets is launching LEGO Life, a safe, online space where kids can share their LEGO creations, and connect with a broader community. Available as an iOS and Android application, the social network is aimed at those under the age of… Read More

Is it legal for authorities to check your social media at the U.S. border?

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If you’re not from the United States, U.S. government officials may request your phone at the border. They may scroll through your Facebook feed. They may search your phone contacts. But according to lawyers, whether or not this is actually legal is a confusing mess. 

According to immigration lawyers Mashable spoke with on Monday, the law is, at best, unclear on whether government officials can comb through pieces of your digital life to determine whether you are allowed to set foot in the country. 

Right now, immigration lawyers told Mashable that government officials often ask for immigrants and foreign travelers to hand over their phone so the official can scroll through social media information and more. But if that practice were to come up against a serious legal test — or if the practice became more widespread — lawyers say it would likely run into huge legal hurdles.  Read more…

More about Immigrants, Traveler, Foreign Policy, Muslim, and Executive Order

5 ways effective UI design promotes UX

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A user experience is something that every website offers to those who visit it. However, the experience will differ from website to website in a wide variety of ways.  Some are easy to navigate, some are a joy to use, some are clunky but you can still plod your way to where you want to go, and some are so difficult to understand that you just hit the back arrow on your browser.

One of the biggest influences on user experience is the user interface—the actual design that users will interact with—there are several factors that make up an interface, such as how easy it is to navigate through a website or how easy it is to read content. Users will also form their opinions based on the website’s perceived value and usefulness. The better it helps them accomplish their goals, the more useful it will be perceived to be.

The emotions that users feel while using your website, will end up having an impact on the associated business. If users can easily find what they are looking for on the website and feel satisfied, they are more likely to purchase from it, meanwhile, if they feel frustrated or confused, it is quite likely they will move along and purchase from someone else that offers them a better user experience. Lackluster user experiences hold many businesses back from their full potential, leaving their websites underperforming, and wasting valuable advertising dollars when visitors are not converted into customers.

Below are 5 simple, but potent, ways in which clever user interface design promotes successful user experience:

1. Improving page load speed

The page load speed of your website is an extremely important element of user experience. While designers often get caught up in trying to show off their visual design skills, the truth of the matter is that website visitors generally care more about page load speed than gaudy adornments.

According to a recent study by Kissmetrics, nearly half (47%) of all consumers expect a web page to load in 2 seconds or less; if your page takes longer than that to load, it is reducing the quality of the user experience. If your page takes more than three seconds to load, you will have, on average, 40% of visitors abandon your website; that will increase by 7% for each additional second it takes your website to load. A slow website translates into lost opportunities and lost sales.

Additionally, while slow load times cut down on the number of conversions your website generates, slow load times also work to reduce the number of opportunities your website will give rise to by having a negative impact on its search engine ranking. The effect is small, but you certainly want to do everything you can to improve your website’s search engine ranking.

To help keep your pages loading in under 3 seconds, try utilizing the following tips: first, opt for a simpler design style avoiding unnecessary items and flashy decorations (in A/B tests, simpler designs generally outperform ornate designs anyway); second, optimize your images in a graphics program, you don’t want to use html to resize them; third, avoid using too many plugins, they slow down the experience for site visitors; fourth, if your site is popular, consider utilizing a content delivery network to improve server response time.

2. Leveraging white space

White space is often overlooked but it is a very important part of effective user interface design. I am sure you have been in the same situation as most designers where clients view white space as empty space and rush to fill it, thinking white space is a waste. In fact, the opposite is the case; white space is one of the most important parts of a website.

If used properly, white space can dramatically improve the user experience of a website. White space helps make a user interface easy on the eye, which helps retain visitors and keeps them reading. It does this by making content more legible. The white space around website text and images helps people improve comprehension and creates a better user experience.

White space also helps improve the appearance of your website, giving it a nice, clean professional look. White space helps reduce confusion on the part of visitors as websites lacking in white space often look disorganized. You want to create a nice balanced look for your website using white space to separate different blocks of content.

White space is also effective to highlight something important such as your call to action. The proper use of white space in your design helps guide your visitors’ attention to key parts of your website and without it, visitors may overlook important items.

A wonderful example of this is the Chanel website. It is a beautiful, clean site that uses white space well to draw your attention to key areas of the site.

3. Cutting down the amount of text

Website visitors will generally just skim your web pages looking for important keywords, significant headings, and scannable lists. Visitors are typically in a hurry to find the information they’re looking for and will skip over content that appears to be inconvenient or irrelevant. Because of this, you should understand that visitors will most likely not read your content if it is not formatted to this pattern of behavior. Avoid creating long blocks of text that appear uninviting to users wanting to quickly scan your website. When it comes to the modern web, less is definitely more.

You also want to avoid over-indulging in promotional writing, as customers will quickly see through fluff and stop reading. Having the correct tone is important. According to the Nielsen Norman Group, objective copywriting in a concise, scannable style results in 124% better usability.

When and where it is possible, utilize visuals as people tend to be better engaged by visual content. Utilize icons, attention grabbing images, video clips and infographics to help get your message across rather than relying on large blocks of text.

Bellroy illustrates this concept well on their website as they keep text down to a minimum amount and showcase their products with big, easy to view images.

4. Reducing visual clutter

Treat your website visitors’ attention as a precious resource. As visitors arrive at your website, remember that they will be quickly scanning for pertinent information and not paying full attention to everything on the page. If you clutter up your user interface, it will overload website visitors with too much information, make your website seem complicated and reduce the quality of the user experience.

Start by removing items that are not essential. By getting rid of anything that isn’t necessary to the user completing their intended actions, you will reduce the clutter and improve visitors’ ability to focus on and comprehend essential information. 

ETQ’s website shows how by eliminating clutter you are able to focus on the products themselves.

5. Providing a clear call to action

You should have a clear goal for visitors who arrive at your website. You want this to be obvious to visitors and easy for them to complete. Perhaps you want visitors to make a purchase, request a quote, or just to call you, let them know what to do to keep them moving forward after landing on your website. 

Your call to action is how you tell visitors what action they should take while on your website. We regularly see websites with no clear call to action and it is no surprise when we find out they are not performing the way their owners’ hope. Your call to action should stand out and make it easy for the visitors to take the desired action.

Before deciding on your website’s call to action it is best to understand your visitors’ reasons for coming to your website. Having a call to action that runs counter to visitors’ intentions will reduce its effectiveness. If visitors just want to make a purchase but you push them to ask for a quote it can cut down on the effectiveness of your call to action.

Dollar Shave Club’s buttons just beg to be pushed. Their website illustrates how clear calls to action can draw your attention and promote forward movement.

 

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